Refund Policy

We understand that sometimes plans change, and you may need to cancel or modify your reservation. Here’s everything you need to know about our Refund Policy to ensure a smooth and hassle-free process.

1. What is your refund policy for cancellations?

• Cancellation within 24 hours: Full refund

• Cancellation 24 to 48 hours prior to check-in: 50% refund

• Cancellation less than 24 hours before check-in or no-show: No refund

Refunds are processed back to the original payment method. Please note that the time taken for the refund to reflect in your account may vary depending on your bank or payment provider.

2. How can I request a refund?

To request a refund, please email our Reservations Team at email@hoteloliveturtle.com or call our customer service at 099385 74541. We’ll guide you through the refund process and ensure a quick resolution.

Why Do You Need a Refund Policy?

A Refund Policy is crucial for providing transparency and building trust with your guests. It clearly defines the terms and conditions surrounding cancellations, modifications, and refunds, helping prevent misunderstandings or disputes. Here’s why it’s important:

• Clarity for Guests: Guests understand what to expect in case they need to cancel or modify their booking.

• Trust Building: Clear and fair refund policies help build credibility and trust with your customers.

• Legal Protection: A well-written policy can protect the hotel from potential disputes and legal issues.

• Customer Satisfaction: A fair and transparent refund process improves overall guest experience, even when things don't go as planned.

What to Include in a Refund Policy?

A comprehensive Refund Policy should cover the following key points to ensure clarity and fairness:

1. Cancellation Time Frames:
   Specify the time limits for cancellations and how the refund percentage changes based on the cancellation timing.

2. Refund Process:
   Detail how guests can request refunds and how long the process will take.

3. Non-Refundable Situations:
   Mention scenarios where refunds won’t be granted, such as no-shows or cancellations within 24 hours of check-in.

4. Exceptions or Special Circumstances:
   Allow for exceptions in cases such as natural disasters or government restrictions that may prevent travel.

5. Contact Information:
   Include contact details for the reservations team or customer service for any refund inquiries.

6. Processing Fees:
   Clearly state if any processing fees are applicable for cancellations or refunds, such as transaction or administrative charges.

Can I change my booking after confirming it?

Yes, we allow changes to your booking based on room availability. Please contact our customer service team at email@hoteloliveturtle.com or call us at 099385 74541 for assistance.

What happens if I don't show up for my reservation?

In the case of a no-show, your reservation will be canceled, and no refund will be issued. Please ensure to cancel at least 24 hours before check-in if your plans change.

Need More Help?

If you still have questions or need clarification on our Refund Policy, feel free to contact our team. We’re here to assist you and ensure your stay with us is hassle-free.