General Booking Terms

At Hotel Olive Turtle, we are committed to providing our guests with a seamless and comfortable booking experience. Please take a moment to review our Booking Policy to ensure a smooth reservation process.

Booking Process

1. How to Make a Reservation:

   • Bookings can be made through our website, via email, or by calling our customer service at 099385 74541.

   • You will receive a confirmation email with your booking details once the reservation is complete.

2. Booking Guarantee:

   • To confirm your booking, we may require a deposit or advance payment. The amount will be specified at the time of booking.

   • If you fail to make the required deposit within the stated time, your reservation may be canceled.

Check-in and Check-out

1. Check-in Time:

   • Our official check-in time is 8:00 AM. You are welcome to check in any time after this.

2. Check-out Time:

   • Our check-out time is 8:00 AM on the day of departure. Late check-outs are available upon request and subject to room availability.

3. Early Check-in / Late Check-out:

   • Early check-ins or late check-outs may be requested but are subject to availability. A fee may apply for early arrivals or extended stays.

4. Identity Verification:

   • All guests must present valid photo identification (e.g., passport, Aadhaar card, driver’s license) during check-in for verification.

Payment Policy

1. Payment Methods:

   • We accept payments via cash, credit/debit cards, and UPI.

   • For online bookings, full payment or a partial deposit is required at the time of booking.

2. Payment at Check-in:

   • Full payment for your stay is required upon check-in if not paid in advance. You can pay using your preferred method at that time.

Cancellation and Refund Policy

1. Cancellation Policy:

   • Cancellation 24 hours before check-in: Full refund

   • Cancellation between 24 and 48 hours: 50% refund

   • Cancellation within 24 hours of check-in or no-show: No refund

2. Refund Processing:

   • Refunds will be processed back to the original payment method and may take a few business days to reflect in your account, depending on your payment provider.

Amendments to Booking

1. Booking Modifications:

   • Guests can modify their booking dates or room preferences, subject to availability. Any changes made within 24 hours of check-in may incur a fee or result in cancellation without a refund.

2. Name Changes:

   • Name changes are allowed up to 24 hours before your scheduled check-in time. Contact us at email@hoteloliveturtle.com for assistance.

Special Requests

• We try our best to accommodate special requests (e.g., extra bedding, late check-out, specific room preferences) but cannot guarantee them. Please inform us at the time of booking, and we will do our best to fulfill your needs.

Hotel Policies

1. Smoking Policy:

   • Hotel Olive Turtle is a non-smoking property. Smoking is permitted only in designated smoking areas.

2. Pet Policy:

   • We regret to inform you that pets are not allowed in the hotel, except for certified service animals.

3. Behavioral Expectations:

   • We strive to create a pleasant environment for all guests. Disruptive behavior, damage to property, or any actions that disturb other guests may result in eviction from the hotel without refund.

Contact Us for Assistance

If you have any questions or need assistance with your booking, please feel free to reach out to us:

• Phone: 099385 74541

• Email: info@hoteloliveturtle.com