Introduction

At Hotel Olive Turtle, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information when you visit our website, make a reservation, or interact with our services.

By using our website and services, you consent to the practices described in this Privacy Policy.

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1. Information We Collect

We collect various types of information to provide you with the best possible experience at our hotel:

• Personal Information:
  When making a reservation, signing up for newsletters, or contacting us, you may provide personal information such as:

  • Name

  • Email address

  • Phone number

  • Address

  • Payment details

  • ID proof (for verification purposes)

• Non-Personal Information:
  We also collect non-personal information, including:

  • Your browser type and version

  • IP address

  • Device type

  • Referring/exit pages

  • Date and time of visit

  • Pages visited on our site

  • Location data (if permitted)

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2. How We Use Your Information

We use the information we collect for various purposes, including:

• To Process Reservations:
  Your personal information is used to confirm and manage your bookings, payments, and any special requests related to your stay.

• Customer Service and Communication:
  We may use your contact information to communicate with you about your reservations, send booking confirmations, promotional offers, and respond to inquiries or feedback.

• Improving Our Services:
  Your information helps us analyze website traffic, improve user experience, and personalize content based on your preferences.

• Marketing:
  With your consent, we may send you marketing emails or newsletters with offers, promotions, and updates about our services. You can unsubscribe from these communications at any time.

• Legal Compliance:
  We may use or disclose your personal information if required to comply with legal obligations, resolve disputes, or enforce our agreements.

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3. How We Protect Your Information

We implement a variety of security measures to protect your personal data, including:

• Encryption:
  We use Secure Sockets Layer (SSL) technology to encrypt sensitive information during transmission, ensuring that your personal details are secure.

• Access Control:
  Only authorized personnel within our company have access to personal information, and we take steps to ensure that these individuals maintain confidentiality.

• Data Retention:
  We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

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4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers:
  We may share your information with trusted third-party service providers who assist us with tasks such as payment processing, email marketing, or website hosting. These providers are required to handle your information securely and only use it for the purposes for which it was shared.

• Legal Compliance:
  We may disclose your personal information if required by law, in response to a court order, or to comply with legal obligations.

• Business Transfers:
  In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction. We will notify you if this happens.

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5. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website. Cookies are small text files placed on your device that help us recognize you and personalize your experience. For more details, please see our Cookie Policy.

You can control cookies through your browser settings, but please note that disabling certain cookies may affect your ability to use certain features of our website.

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6. Your Rights

As a user, you have the right to:

• Access Your Information:
  You can request a copy of the personal information we hold about you.

• Update or Correct Your Information:
  You can update your personal details or request corrections if the information we hold is inaccurate.

• Delete Your Information:
  You may request that we delete your personal information, subject to legal and contractual obligations.

• Withdraw Consent:
  If you have consented to receiving marketing communications, you can withdraw your consent at any time by following the unsubscribe link in emails or contacting us directly.

To exercise any of these rights, please contact us at info@hoteloliveturtle.com.

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7. Links to Third-Party Websites

Our website may contain links to third-party websites that are not under our control. These sites have their own privacy policies, and we are not responsible for their content or privacy practices. We encourage you to review their privacy policies before providing them with any personal information.

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8. Children’s Privacy

Our services are not intended for children under the age of 18. We do not knowingly collect personal information from children. If we discover that we have inadvertently collected personal information from a child, we will take steps to delete that information.

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9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological advancements. Any updates will be posted on this page, and the date of the latest revision will be indicated at the bottom of the policy.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or how we handle your personal information, please feel free to contact us:

• Phone: 099385 74541

• Email: info@hoteloliveturtle.com