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Introduction
Welcome to Hotel Olive Turtle. By making a reservation with us, you agree to the following Terms and Conditions. Please read them carefully. These terms govern your use of our services and website. If you do not agree with these terms, please refrain from using our services or website.
1. General Terms
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Hotel Olive Turtle reserves the right to update or modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page, and the date of the most recent update will be reflected at the bottom of this page.
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By making a booking, you confirm that you have read, understood, and agree to these terms.
Hotel Olive Turtle reserves the right to update or modify these Terms and Conditions at any time, without prior notice. Any changes will be posted on this page, and the date of the most recent update will be reflected at the bottom of this page.
By making a booking, you confirm that you have read, understood, and agree to these terms.
2. Booking and Reservations
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Reservation Confirmation:
All bookings must be confirmed with a valid email address and phone number. You will receive a confirmation email with your reservation details after booking. Please review your reservation details carefully.
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Booking Guarantee:
To guarantee your reservation, a deposit or advance payment may be required, as per our Booking Policy. If the required deposit is not received within the specified time, your booking may be canceled.
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Modification or Cancellation:
You may modify or cancel your reservation according to the terms outlined in our Booking Policy. A cancellation fee may apply, depending on when the cancellation is made.
Reservation Confirmation:
All bookings must be confirmed with a valid email address and phone number. You will receive a confirmation email with your reservation details after booking. Please review your reservation details carefully.
Booking Guarantee:
To guarantee your reservation, a deposit or advance payment may be required, as per our Booking Policy. If the required deposit is not received within the specified time, your booking may be canceled.
Modification or Cancellation:
You may modify or cancel your reservation according to the terms outlined in our Booking Policy. A cancellation fee may apply, depending on when the cancellation is made.
3. Check-in and Check-out
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Check-in Time:
Check-in is from 8:00 AM. Early check-in requests will be considered but are subject to availability and may incur additional charges.
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Check-out Time:
Check-out time is 8:00 AM. Late check-out requests are subject to availability and may incur additional fees.
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Identity Verification:
Upon check-in, all guests must provide valid government-issued photo identification (e.g., passport, driver’s license) for verification.
Check-in Time:
Check-in is from 8:00 AM. Early check-in requests will be considered but are subject to availability and may incur additional charges.
Check-out Time:
Check-out time is 8:00 AM. Late check-out requests are subject to availability and may incur additional fees.
Identity Verification:
Upon check-in, all guests must provide valid government-issued photo identification (e.g., passport, driver’s license) for verification.
4. Payment Terms
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Payment Methods:
We accept payment through cash, credit/debit cards, and UPI for your convenience. Payment must be made at the time of check-in unless a full payment was made in advance.
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Currency:
All payments are processed in Indian Rupees (INR).
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Deposit/Prepayment:
For certain rates, a deposit or prepayment may be required to secure your reservation.
Payment Methods:
We accept payment through cash, credit/debit cards, and UPI for your convenience. Payment must be made at the time of check-in unless a full payment was made in advance.
Currency:
All payments are processed in Indian Rupees (INR).
Deposit/Prepayment:
For certain rates, a deposit or prepayment may be required to secure your reservation.
5. Cancellation and Refund Policy
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Cancellations or changes to bookings must be made according to the terms specified in our Booking Policy.
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No refunds will be provided for cancellations made within 24 hours of check-in or for no-shows.
Cancellations or changes to bookings must be made according to the terms specified in our Booking Policy.
No refunds will be provided for cancellations made within 24 hours of check-in or for no-shows.
6. Hotel Policies
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Smoking Policy:
Hotel Olive Turtle is a non-smoking property. Smoking is permitted only in designated smoking areas. A cleaning fee will be charged if smoking occurs inside the rooms or common areas.
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Pet Policy:
Pets are not allowed at the hotel, except for certified service animals.
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Noise and Behavior:
Guests are expected to respect other guests and hotel staff. Excessive noise or disruptive behavior that disturbs others will not be tolerated and may result in eviction from the hotel.
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Damage to Property:
Guests are responsible for any damage caused to hotel property during their stay. The hotel reserves the right to charge the guest for repairs or replacements required.
Smoking Policy:
Hotel Olive Turtle is a non-smoking property. Smoking is permitted only in designated smoking areas. A cleaning fee will be charged if smoking occurs inside the rooms or common areas.
Pet Policy:
Pets are not allowed at the hotel, except for certified service animals.
Noise and Behavior:
Guests are expected to respect other guests and hotel staff. Excessive noise or disruptive behavior that disturbs others will not be tolerated and may result in eviction from the hotel.
Damage to Property:
Guests are responsible for any damage caused to hotel property during their stay. The hotel reserves the right to charge the guest for repairs or replacements required.
7. Liability and Limitations
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Guest Responsibility:
Hotel Olive Turtle is not responsible for any loss, damage, or theft of personal belongings, including valuables such as jewelry, money, or electronic devices. We recommend that you use the in-room safe or the hotel safe for securing valuable items.
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Force Majeure:
Hotel Olive Turtle will not be held liable for failure to fulfill any part of these Terms and Conditions due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.
Guest Responsibility:
Hotel Olive Turtle is not responsible for any loss, damage, or theft of personal belongings, including valuables such as jewelry, money, or electronic devices. We recommend that you use the in-room safe or the hotel safe for securing valuable items.
Force Majeure:
Hotel Olive Turtle will not be held liable for failure to fulfill any part of these Terms and Conditions due to circumstances beyond our control, including but not limited to natural disasters, strikes, or government actions.
8. Privacy and Data Protection
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Personal Data:
By booking with us, you consent to the collection and processing of personal data as described in our Privacy Policy. We use this data for the purpose of booking, communication, and marketing, as permitted by law.
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Cookies:
Our website uses cookies to enhance user experience, as outlined in our Cookie Policy. By using our website, you agree to the use of cookies.
Personal Data:
By booking with us, you consent to the collection and processing of personal data as described in our Privacy Policy. We use this data for the purpose of booking, communication, and marketing, as permitted by law.
Cookies:
Our website uses cookies to enhance user experience, as outlined in our Cookie Policy. By using our website, you agree to the use of cookies.
9. Dispute Resolution
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Governing Law:
These Terms and Conditions are governed by the laws of India.
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Dispute Resolution:
In case of any disputes, both parties agree to attempt to resolve the issue amicably. If the matter cannot be resolved informally, the dispute will be settled through arbitration in accordance with Indian law.
Governing Law:
These Terms and Conditions are governed by the laws of India.
Dispute Resolution:
In case of any disputes, both parties agree to attempt to resolve the issue amicably. If the matter cannot be resolved informally, the dispute will be settled through arbitration in accordance with Indian law.
10. Contact Us
If you have any questions or concerns regarding our Terms and Conditions, please feel free to contact us at:
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Phone: 099385 74541
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Email: info@hoteloliveturtle.com